MintedPoker Makes Statement Regarding Everleaf’s Failure to Refund Players
In the latest on ongoing problems involving Everleaf Gaming Network, MintedPoker has contacted players about slow — or nonexistent — cashouts on the online poker network.
Last year, Everleaf confirmed that some funds of one of its payment processors were seized by the U.S. government, necessitating the online poker site’s blocking of American players. Ever since, players have had little luck in trying to receive funds from Everleaf and its poker skins. Here is the email to players from Minted, according to reports at twoplustwo.com:
It is with great frustration that Mintedpoker would like to publicly announce its embarrassment at the cash out delays currently being experienced on the Everleaf Gaming Network (ELG).
As most players will know Everleaf Gaming Limited, process all money transactions from deposits to cash outs across most partners of the network. The cash out transactions have for the past twelve months become slower and slower to a point where it is now taking up to six months to receive a cash out transaction, no matter what cash out method is used.
MintedPoker is extremely frustrated at this position and can only apologise for the excessive delays which we know our players and affiliates are finding unacceptable.
We have tried to work with ELG’s management for several months to push the cash out delays along, in the past they have always managed to improve the situation however currently we feel it is unlikely a solution will be found.
Mintedpoker took the decision to remove all deposit options around 4 weeks ago to prevent players potentially losing more funds into the Everleaf Gaming Network. The management, COO and owner still remain unresponsive.
As they have not responded with any accurate time scale for over 4 months, we feel it necessary and in the best interests of players to advise them to cash out all funds from their player accounts, contact the LGA and file a complaint.
We advise on the following three steps:
1. Please complete this form: https://www.playresponsibly.org.mt/C…MFb_3ZwaX8846I
2. email: email@example.com
3. Complete this form: http://www.lga.org.mt/lga/Contact.aspx?id=85807
We recommend that all players using the Everleaf cashier should be following these three simple steps to enhance their chances of having their bankrolls repaid.
We will continue to work with anyone we can at Everleaf Gaming and will of course keep our players and affiliates informed with any changes to the current position.
Mintedpoker will in due course be leaving the network and requesting all player balances to be transferred. It is unclear if Everleaf Gaming Limited will cooperate with our request.
The email from Minted comes about a month after The Lotteries and Gaming Authority of Malta, the regulating body that oversees Everleaf Gaming, made a statement about remittance of funds to players. Despite anecdotal reports to the contrary, the LGA claimed in February that a “great majority” of funds that are owed to players have been refunded. The statement from Minted obviously runs contrary to the LGA’s claim.
Players have been working to attempt to recover funds from Everleaf for the past year; more on those efforts here.